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Asterisk - The Open Source VoIP PBX

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Asterisk: The Future of Telephony
Table of Contents
Copyright
Foreword
Preface
Audience
Organization
Software
Conventions Used in This Book
Using Code Examples
Safari® Enabled
How to Contact Us
Acknowledgments
Chapter 1.  A Telephony Revolution
Section 1.1.  VoIP: Bridging the Gap Between Traditional Telephony and Network Telephony
Section 1.2.  Massive Change Requires Flexible Technology
Section 1.3.  Asterisk: The Hacker's PBX
Section 1.4.  Asterisk: The Professional's PBX
Section 1.5.  The Asterisk Community
Section 1.6.  The Business Case
Section 1.7.  This Book
Chapter 2.  Preparing a System for Asterisk
Section 2.1.  Server Hardware Selection
Section 2.2.  Environment
Section 2.3.  Telephony Hardware
Section 2.4.  Types of Phone
Section 2.5.  Linux Considerations
Section 2.6.  Conclusion
Chapter 3.  Installing Asterisk
Section 3.1.  What Packages Do I Need?
Section 3.2.  Obtaining the Source Code
Section 3.3.  Compiling Zaptel
Section 3.4.  Compiling libpri
Section 3.5.  Compiling Asterisk
Section 3.6.  Installing Additional Prompts
Section 3.7.  Updating Your Source Code
Section 3.8.  Common Compiling Issues
Section 3.9.  Loading Zaptel Modules
Section 3.10.  Loading libpri
Section 3.11.  Loading Asterisk
Section 3.12.  Directories Used by Asterisk
Section 3.13.  Conclusion
Chapter 4.  Initial Configuration of Asterisk
Section 4.1.  What Do I Really Need?
Section 4.2.  Working with Interface Configuration Files
Section 4.3.  FXO and FXS Channels
Section 4.4.  Configuring an FXO Channel
Section 4.5.  Configuring an FXS Channel
Section 4.6.  Configuring SIP
Section 4.7.  Configuring Inbound IAX Connections
Section 4.8.  Configuring Outbound IAX Connections
Section 4.9.  Debugging
Section 4.10.  Conclusion
Chapter 5.  Dialplan Basics
Section 5.1.  Dialplan Syntax
Section 5.2.  A Simple Dialplan
Section 5.3.  Adding Logic to the Dialplan
Section 5.4.  Conclusion
Chapter 6.  More Dialplan Concepts
Section 6.1.  Expressions and Variable Manipulation
Section 6.2.  Dialplan Functions
Section 6.3.  Conditional Branching
Section 6.4.  Voicemail
Section 6.5.  Macros
Section 6.6.  Using the Asterisk Database (AstDB)
Section 6.7.  Handy Asterisk Features
Section 6.8.  Conclusion
Chapter 7.  Understanding Telephony
Section 7.1.  Analog Telephony
Section 7.2.  Digital Telephony
Section 7.3.  The Digital Circuit-Switched Telephone Network
Section 7.4.  Packet-Switched Networks
Section 7.5.  Conclusion
Chapter 8.  Protocols for VoIP
Section 8.1.  The Need for VoIP Protocols
Section 8.2.  VoIP Protocols
Section 8.3.  Codecs
Section 8.4.  Quality of Service
Section 8.5.  Echo
Section 8.6.  Asterisk and VoIP
Section 8.7.  Conclusion
Chapter 9.  The Asterisk Gateway Interface (AGI)
Section 9.1.  Fundamentals of AGI Communication
Section 9.2.  Writing AGI Scripts in Perl
Section 9.3.  Creating AGI Scripts in PHP
Section 9.4.  Writing AGI Scripts in Python
Section 9.5.  Debugging in AGI
Section 9.6.  Conclusion
Chapter 10.  Asterisk for the Über-Geek
Section 10.1.  Festival
Section 10.2.  Call Detail Recording
Section 10.3.  Customizing System Prompts
Section 10.4.  Manager
Section 10.5.  Call Files
Section 10.6.  DUNDi
Section 10.7.  Conclusion
Chapter 11.  Asterisk: The Future of Telephony
Section 11.1.  The Problems with Traditional Telephony
Section 11.2.  Paradigm Shift
Section 11.3.  The Promise of Open Source Telephony
Section 11.4.  The Future of Asterisk
Appendix A.  VoIP Channels
Section A.1.  IAX
Section A.2.  SIP
Appendix B.  Application Reference
AbsoluteTimeout( )
AddQueueMember( )
ADSIProg( )
AgentCallbackLogin( )
AgentLogin( )
AgentMonitorOutgoing( )
AGI( )
AlarmReceiver( )
Answer( )
AppendCDRUserField( )
Authenticate( )
Background( )
BackgroundDetect( )
Busy( )
CallingPres( )
ChangeMonitor( )
ChanIsAvail( )
CheckGroup( )
Congestion( )
ControlPlayback( )
Curl( )
Cut( )
DateTime( )
DBdel( )
DBdeltree( )
DBget( )
DBput( )
DeadAGI( )
Dial( )
DigitTimeout( )
Directory( )
DISA( )
DumpChan( )
DUNDiLookup( )
EAGI( )
Echo( )
EndWhile( )
ENUMLookup( )
Eval( )
Exec( )
ExecIf( )
FastAGI( )
Festival( )
Flash( )
ForkCDR( )
GetCPEID( )
GetGroupCount( )
GetGroupMatchCount( )
Goto( )
GotoIf( )
GotoIfTime( )
Hangup( )
HasNewVoicemail( )
HasVoicemail( )
IAX2Provision( )
ImportVar( )
LookupBlacklist( )
LookupCIDName( )
Macro( )
MailboxExists( )
Math( )
MeetMe( )
MeetMeAdmin( )
MeetMeCount( )
Milliwatt( )
Monitor( )
MP3Player( )
MusicOnHold( )
NBScat( )
NoCDR( )
NoOp( )
Park( )
ParkAndAnnounce( )
ParkedCall( )
PauseQueueMember( )
Playback( )
Playtones( )
Prefix( )
PrivacyManager( )
Progress( )
Queue( )
Random( )
Read( )
RealTime
RealTimeUpdate( )
Record( )
RemoveQueueMember( )
ResetCDR( )
ResponseTimeout( )
RetryDial( )
Ringing( )
SayAlpha( )
SayDigits( )
SayNumber( )
SayPhonetic( )
SayUnixTime( )
SendDTMF( )
SendImage( )
SendText( )
SendURL( )
Set( )
SetAccount( )
SetAMAFlags( )
SetCallerID( )
SetCallerPres( )
SetCDRUserField( )
SetCIDName( )
SetCIDNum( )
SetGlobalVar( )
SetGroup( )
SetLanguage( )
SetMusicOnHold( )
SetRDNIS( )
SetVar( )
SIPAddHeader( )
SIPDtmfMode( )
SIPGetHeader( )
SoftHangup( )
StopMonitor( )
StopPlaytones( )
StripLSD( )
StripMSD( )
SubString( )
Suffix( )
System( )
Transfer( )
TrySystem( )
TXTCIDName( )
UnpauseQueueMember( )
UserEvent( )
Verbose( )
VMAuthenticate( )
VoiceMail( )
VoiceMailMain( )
Wait( )
WaitExten( )
WaitForRing( )
WaitForSilence( )
WaitMusicOnHold( )
While( )
Zapateller( )
ZapBarge( )
ZapRAS( )
ZapScan( )
Appendix C.  AGI Reference
ANSWER
CHANNEL STATUS
DATABASE DEL
DATABASE DELTREE
DATABASE GET
DATABASE PUT
EXEC
GET DATA
GET FULL VARIABLE
GET OPTION
GET VARIABLE
HANGUP
NOOP
RECEIVE CHAR
RECORD FILE
SAY ALPHA
SAY DATE
SAY DATETIME
SAY DIGITS
SAY NUMBER
SAY PHONETIC
SAY TIME
SEND IMAGE
SEND TEXT
SET AUTOHANGUP
SET CALLERID
SET CONTEXT
SET EXTENSION
SET MUSIC ON
SET PRIORITY
SET VARIABLE
STREAM FILE
TDD MODE
VERBOSE
WAIT FOR DIGIT
Appendix D.  Configuration Files
Section D.1.  modules.conf
Section D.2.  adsi.conf
Section D.3.  adtranvofr.conf
Section D.4.  agents.conf
Section D.5.  alarmreceiver.conf
Section D.6.  alsa.conf
Section D.7.  asterisk.conf
Section D.8.  cdr.conf
Section D.9.  cdr_manager.conf
Section D.10.  cdr_odbc.conf
Section D.11.  cdr_pgsql.conf
Section D.12.  cdr_tds.conf
Section D.13.  codecs.conf
Section D.14.  dnsmgr.conf
Section D.15.  dundi.conf
Section D.16.  enum.conf
Section D.17.  extconfig.conf
Section D.18.  extensions.conf
Section D.19.  features.conf
Section D.20.  festival.conf
Section D.21.  iax.conf
Section D.22.  iaxprov.conf
Section D.23.  indications.conf
Section D.24.  logger.conf
Section D.25.  manager.conf
Section D.26.  meetme.conf
Section D.27.  mgcp.conf
Section D.28.  modem.conf
Section D.29.  musiconhold.conf
Section D.30.  osp.conf
Section D.31.  oss.conf
Section D.32.  phone.conf
Section D.33.  privacy.conf
Section D.34.  queues.conf
Section D.35.  res_odbc.conf
Section D.36.  rpt.conf
Section D.37.  rtp.conf
Section D.38.  sip.conf
Section D.39.  sip_notify.conf
Section D.40.  skinny.conf
Section D.41.  voicemail.conf
Section D.42.  vpb.conf
Section D.43.  zapata.conf
Section D.44.  zaptel.conf
Appendix E.  Asterisk Command-Line Interface Reference
!
abort halt
Section E.1.  add
Section E.2.  agi
Section E.3.  database
Section E.4.  iax2
Section E.5.  indication
Section E.6.  logger
Section E.7.  meetme
Section E.8.  pri
Section E.9.  remove
Section E.10.  restart
Section E.11.  set
Section E.12.  show
Section E.13.  sip
Section E.14.  stop
Section E.15.  zap
Colophon
About the Authors
Colophon
Index
SYMBOL
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
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6.6. Using the Asterisk Database (AstDB)

Having fun yet? It gets even better!

Asterisk provides a powerful mechanism for storing values, called the Asterisk database (AstDB). The AstDB provides a simple way to store data for use within your dialplan.

For those of you with experience using relational databases such as PostgreSQL or MySQL, the Asterisk database is not a traditional relational database. It is a Berkeley DB Version 1 database . There are several ways to store data from Asterisk in a relational database, but this book will not delve into them.


The Asterisk database stores its data in groupings called families, with valuesidentified by keys. Within a family, a key may be used only once. For example, if we had a family called test, we could store only one value with a key called count. Each stored value must be associated with a family.

6.6.1. Storing Data in the AstDB

To store a new value in the Asterisk database, we use the Set( ) application,[*] but instead of using it to set a channel variable, we use it to set an AstDB variable. For example, to assign the count key in the test family the value of 1:

[*] Previous versions of Asterisk had applications called DBput( ) and DBget( ) that were used to set values in and retrieve values from the AstDB. If you're using an old version of Asterisk, you'll want to use them instead.

    exten => 456,1,Set(${DB(test/count)=1})

If a key named count already exists in the test family, its value will be overwritten with the new value. You can also store values from the Asterisk command line, by running the command database put family key value. For our example, you would type database put test count 1.

6.6.2. Retrieving Data from the AstDB

To retrieve a value from the Asterisk database and assign it to a variable, we use the Set( ) application again. Let's retrieve the value of count (again, from the test family), assign it to a variable called COUNT, and then speak the value to the caller:

    exten => 456,1,Set(DB(test/count)=1)
    exten => 456,2,Set(COUNT=${DB(test/count)})
    exten => 456,3,SayNumber(${COUNT})

You may also check the value of a given key from the Asterisk command line by running the command database get family key. To view the entire contents of the AstDB, use the database show command.

6.6.3. Deleting Data from the AstDB

There are two ways to delete data from the Asterisk database. To delete a key, use the DBdel( ) application. It takes the family and key as arguments, like this:

    exten => 457,1,DBdel(test/count)

You can also delete an entire key family by using the DBdeltree( ) application. The DBdeltree( ) application takes a single argument: the name of the key family to delete. To delete the entire test family, do the following:

    exten => 457,1,DBdeltree(test)

To delete keys and key families from the AstDB via the command-line interface, use the database del key and database deltree family commands, respectively.

6.6.4. Using the AstDB in the Dialplan

There are an infinite number of ways to use the Asterisk database in a dialplan. To introduce the AstDB, we'll show two simple examples. The first is a simple counting example to show that the Asterisk database is persistent (meaning that it survives system reboots). In the second example, we'll use the LookupBlacklist( ) application to evaluate whether or not a number is on the blacklist and should be blocked.

To begin the counting example, let's first retrieve a number (the value of the count key) from the database and assign it to a variable named COUNT. If the key doesn't exist, DBget( ) will send us to priority n+101, where we will set the value to 1. The next priority will send us back to priority 1. This will happen the very first time we dial this extension:

    exten => 678,1,Set(COUNT=${DB(test/count)})
    exten => 678,102,Set(DB(test/count)=1)
    exten => 678,103,Goto(1)

Next, we'll say the current value of COUNT, and then increment COUNT:

    exten => 678,1,Set(COUNT=${DB(test/count)})
    exten => 678,2,SayNumber(${COUNT})
    exten => 678,3,Set(COUNT=$[${COUNT} + 1])
    exten => 678,102,Set(DB(test/count)=1)
    exten => 678,103,Goto(1)

Now that we've incremented COUNT, let's put the new value back into the database. Remember that storing a value for an existing key overwrites the previous value:

    exten => 678,1,Set(COUNT=${DB(test/count)})
    exten => 678,2,SayNumber(${COUNT})
    exten => 678,3,Set(COUNT=$[${COUNT} + 1])
    exten => 678,4,Set(DB(test/count)=${COUNT})
    exten => 678,102,Set(DB(test/count)=1)
    exten => 678,103,Goto(1)

Finally, we'll loop back to the first priority. This way, the application will continue counting:

    exten => 678,1,Set(COUNT=${DB(test/count)})
    exten => 678,2,SayNumber(${COUNT})
    exten => 678,3,SetVar(COUNT=$[${COUNT} + 1]
    exten => 678,4,Set(DB(test/count)=${COUNT})
    exten => 678,5,Goto(1)
    exten => 678,102,Set(DB(test/count)=1)
    exten => 678,103,Goto(1)

Go ahead and try this example. Listen to it count for a while, and then hang up. When you dial this extension again, it should continue counting from where it left off. The value stored in the database will be persistent, even across a restart of Asterisk.

In the next example, we'll create dialplan logic around the LookupBlacklist( ) application, which checks to see if the current Caller ID number exists in the blacklist. (The blacklist is simply a family called blacklist in the AstDB.) If LookupBlacklist( ) finds the number in the blacklist, it sends the call to priority n+101. Otherwise, the call continues on with the next priority:

    exten => 124,1,LookupBlacklist( )
    exten => 124,2,Dial(${JOHN})
    exten => 124,102,Playback(privacy-you-are-blacklisted)
    exten => 124,103,Playback(vm-goodbye)
    exten => 124,104,Hangup( )

To add a number to the blacklist, run the database put blacklist number 1 command from the Asterisk command-line interface.


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